Our business and service is currently operating as normal. However, please be aware that due to the ongoing pandemic issues affecting logistics and couriers, deliveries may take longer to arrive than usual.
Note: deliveries to all destinations are currently delayed by approximately 5 days. (updated on 1st February 2022).
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can.
Estimated shipping and delivery times are 5 - 15 working days.
WHAT IS THE SHIPPING FEE?
Shipping is free for orders over £30. Otherwise, the rate for shipping is £3.99 for all locations.
WHAT COUNTRIES DO WE DELIVER TO?
United Kingdom, Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and United States of America.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize. In cases like this, because the packages are insured, we will send you a new package.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.