Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located all over the world. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. Where can I place an order from?
A. You can place an order from Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Switzerland, Spain, Sweden, USA, UK.
Q. Where is your company located?
A. Our head office is in the UK and our fitness equipment and accessories are produced by our partners located in different parts of the world such as Europe, Brazil and China.
Q. Will I receive an email to confirm my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. Is checkout safe and secure?
A. You can be absolutely sure that all purchases are safe and secure. We use encrypted SSL security to ensure that your credit card information is 100% protected
Q. How long will it take for my items to arrive?
A. It will usually take 3 - 15 business days for orders to arrive. Shipping times vary from product-to-product, based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send promotional newsletters.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.